Community Manager Hiring Guide (5 Tips you can’t miss!)

• Rosie Hathaway
• Nov 29, 2022

Managing a community is hard work. It can be tough to keep track of everyone and make sure they’re happy and engaged. That’s where a good Community Manager comes in. So, how do you go about hiring one? 

In this article you’ll learn:

• What a community manager does

• The skills and qualities you need to be a community manager

• How to find the right community manager for your company

• Tips for onboarding and training your new community manager

• How to measure the success of your community manager

Why do you need a community manager?

Community management is all about building and nurturing relationships. In the world of crypto and web3, this means connecting with users, answering their questions, and helping to grow the community around a project.

Community managers are very important for making sure that users are happy with a project and keep coming back for more. They also work to tell people about the project and keep current users interested.

In short, community managers are what make a project work. Without them, projects would fall apart pretty quickly. So, if you want to get into crypto or web3, keep in mind that community management is a key part of the puzzle. And the people who make it all happen are the community managers.

The skills and qualities you need to look for in a CM

Community management in web3 is not for the faint of heart. It’s a fast-paced, ever-changing world where you need to be able to think on your feet and adapt to new situations quickly. 

• A community manager needs to possess the following skills:

• A deep understanding of the crypto space

• Able to engage with people from all corners in the industry

• Excellent communication skills. Both written and verbal. You’ll be constantly interacting with people from all over the world.

• Good at managing expectations and dealing with conflict.

• Able to explain complex concepts to a lay audience

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How to find the right community manager for your company

With so many Community Managers out there, how do you know which one is right for your project? Here are 5 tips to help you find the perfect Community Manager for your web3 project: 

1. Look for someone with experience in both crypto and web3. Community management in the crypto space is a unique beast, and you want someone who knows what they are doing.
2. Look for someone who is involved in the industry. A good Community Manager will already be involved in relevant online communities and have relationships with people who have a lot of power.
3. Find someone who is really interested in your project. A Community Manager should believe in your project and its goals and be able to tell others what those goals are.

4. Look for someone who can talk to you well. A Community Manager should be able to talk to both the community and the team well and be able to solve problems when they come up.
5. Look for someone who is neat and pays attention to details. A Community Manager must be able to keep track of all of a project’s deadlines, deliverables, and moving parts.

Tips for onboarding and training your new community manager

You’ve just hired a community manager for your crypto project. Now what? How do you onboard and train them so they can hit the ground running and start building an engaged community?

Here are 3 tips to onboard your new CM:

1. Educate them on your project: Without knowing your project, they can’t manage your community. Send them relevant information or set up a call with someone who can explain the important themes.
2. Introduction: Introduce them to your community. Let them lurk in your Telegram or Discord group so they can learn the culture and meet regulars. After settling in, people can start posting and engaging in discussions.
3. Provide resources: Ensure they have the necessary tools and resources. Provide related software or services, messaging and branding standards, and contact information. With everything in place, your new community manager may start creating your crypto project’s community.

How to measure the success of your community manager

How can you tell if your community manager is really doing their job? Here are a few key indicators of success: 

Growth

Take a look at the size of your community. If it’s growing steadily, that’s a good sign that your community manager is doing their job. 

Engagement

Another important metric is engagement. If your community is actively participating in discussions, providing feedback and suggestions, and generally being active, that’s a good sign that they’re happy with the direction of the project. 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sentiment

Take a look at the overall tone of the community. If it’s positive and supportive, that’s a good indication that your community manager is fostering a healthy environment. 

Of course, these are just a few of the many factors you should consider when assessing your community manager. But if you keep an eye on these key indicators, you’ll be well on your way to gauging their success.

Conclusion

These recommendations can help you hire or train a community manager. It might be difficult and time-consuming to find members for your crypto community management team. Don’t want to waste time and money on recruiting irresponsible people, Social Staircase can help you out.

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